Privacy Policy — Diverse Active Living Day Service

1. Who We Are

Diverse Active Living Day Service is an adult day care provider based in Stretford, Manchester. We provide day care, community support, extra relief support and transport services for adults across Manchester, Trafford and Greater Manchester.

• Organisation: Diverse Active Living Day Service
• Address: Barton Rd, Stretford, Manchester, M32 9PA
• Email: diverseactivelivingsale@outlook.com
• Phone: 07935 998893

We are the data controller for the personal information we collect and process in connection with our services and this website.

2. What Personal Data We Collect

We may collect and hold the following types of personal information:

• Full name, address, telephone number and email address
• Date of birth and next of kin or emergency contact details
• Health, care and support needs information (see section 3)
• Communication records, including messages sent through our contact form, by email or by phone
• Information provided during an assessment or service discussion
• Financial information where relevant to funding or payment for services

3. Special Category Data

Because we provide care and support services, we may collect and process special category data under UK GDPR. This includes information about:

• Physical or mental health conditions, including dementia, learning disabilities or brain injuries
• Medication, dietary requirements or mobility needs
• Support plans and care assessments
• Safeguarding-related information, where applicable

We only collect and process special category data where it is necessary to provide appropriate care and support, where we have a lawful basis to do so, and where appropriate safeguards are in place.

4. How We Collect Information

We collect personal information in a number of ways, including:

• Contact forms submitted through this website
• Phone calls and voicemail messages
• Email enquiries
• Assessments, visits or service discussions
• Information provided by a family member, carer or referring professional on behalf of an individual
• Referrals from local authorities or health professionals, where relevant

5. Why We Use Your Personal Data

We use personal information for the following purposes:

• To respond to enquiries and provide information about our services
• To assess whether our services are suitable for an individual
• To provide, manage and improve the care and support we deliver
• To maintain accurate records of the care and services provided
• To fulfil our legal, regulatory and safeguarding obligations
• To communicate with families, carers and relevant professionals
• To protect the health, safety and welfare of individuals in our care

6. Lawful Bases for Processing

Under UK GDPR, we rely on one or more of the following lawful bases when processing your personal data:

• Consent — where you have given us clear, informed consent to process your data for a specific purpose
• Contract — where processing is necessary to deliver services under an agreement with you or the person you represent
• Legal obligation — where we are required to process data to comply with a legal or regulatory duty
• Vital interests — where processing is necessary to protect someone’s life or safety
• Legitimate interests — where we have a legitimate reason to process data that does not override your rights or interests

For special category data, we additionally rely on explicit consent or processing necessary for the provision of health or social care, where applicable.

7. Safeguarding and Care-Related Data

The safeguarding and welfare of the adults we support is our highest priority. We may process sensitive personal and care-related data where it is necessary to protect individuals from harm, meet our duty of care, or comply with safeguarding policies and legal obligations. This includes sharing information with relevant authorities or professionals where required by law or in the best interests of the individual concerned.

8. Who We May Share Data With

We do not sell or rent your personal data. We may share information, where necessary and appropriate, with:

• Local authorities, NHS services or social care professionals involved in an individual’s care
• Emergency services, where required for the safety of an individual
• Regulatory bodies or authorities where required by law
• Third-party service providers who support our operations (for example, IT or communications services), where appropriate data processing agreements are in place

We will only share the minimum information necessary and only where there is a lawful basis to do so.

9. How Long We Keep Your Data

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or to meet our legal, regulatory or safeguarding obligations. Retention periods may vary depending on the type of data and the nature of our relationship with you. Once data is no longer required, we will dispose of it securely.

10. How We Protect Your Data

We take the security of your personal data seriously and have appropriate safeguards in place to protect it from unauthorised access, loss, misuse or disclosure. Access to personal data is restricted to those who need it to carry out their responsibilities. Where data is processed by third-party providers, we take reasonable steps to ensure appropriate security measures are in place.

11. Cookies and Website Analytics

Our website may use cookies or similar technologies to help improve the user experience and understand how visitors use our site. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the site.

We may use analytics tools to understand how our website is used. Any data collected for this purpose is used in aggregate and is not used to identify individual visitors.

12. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to ask us to correct inaccurate or incomplete data
• Right to erasure — to request deletion of your data, where applicable
• Right to restrict processing — to ask us to limit how we use your data in certain circumstances
• Right to data portability — to receive your data in a commonly used format, where applicable
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making — we do not currently use automated decision-making or profiling

To exercise any of these rights, please contact us using the details in section 14. We will respond within the timeframe required by law.

13. How to Complain to the ICO

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

• Website: ico.org.uk
• Helpline: 0303 123 1113
• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please do get in touch with us first.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “last updated” date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, please contact us:

• Organisation: Diverse Active Living Day Service
• Address: Barton Rd, Stretford, Manchester, M32 9PA
• Email: diverseactivelivingsale@outlook.com
• Phone: 07935 998893